ARTZWARE (7)

Placing An Order (8)

How can I place an order?

In order to make a purchase on our shop follow these steps :

Step 1: Select the item(s) that you wish to purchase on our website https://tr4q2f-rz.myshopify.com/

Step 2: Complete all required options

Step 3: Click on the button “Preview”

Step 4: Choose the quantity and press the button “ADD TO CART”

Step 5: Fill in your personal data( contact information, shipping address) and apply a discount code (if you have) to complete purchasing.

If the entire procedure is performed correctly, you’ll get a confirmation email/SMS with a detailed description.

Why have I not received an order confirmation?

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any email in your inbox.

If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you to Contact Us so we may investigate this for you.

Where can I find size guides?

You’ll find a size guide for each of our products in the products image or product information

Please note that in the garment industry, it is common to see a minor variation in garment measurements. It means that there can sometimes be a small deviation (also known as tolerance) from the listed size guide measurements — up to 1 inch (2.54 cm). This type of minor deviation may happen, and the product is not considered to be defective due to that.

That being said, if the size deviation of your received garment is more than that, please get in touch with our support team via contact

Where does Artzware ship from?

While we print a portion of our products at our US facilities, we also operating with several fulfillment centers around the world (EU, UK, Australia, and Asia) to offer our shoppers a greater variety of merchandise.

We only work with vendors who abide by our strict quality control guidelines and standards. We hope you love the final product as much as we do!

Does Artzware send receipts with package?

We do not include receipts of orders on packages. We just include the shipping label to show the tracking number and shipping address.

All invoice details can be accessed through your account under the "Order History" if needed for future reference. Once the order is successfully placed, the invoice will then be sent to the email address on file.

Can I see a preview of my order?

Kindly go to https://tr4q2f-rz.myshopify.com/ and choose your preferred item. Please choose your preferred design and personalization. Once done, please scroll down at the bottom part of the page to see the preview button.

Can I order the personalized product without the name?

If you wish to proceed with your order, you may press spaces on the keyboard if you don't want to include your name.

How do I request a new idea/option?

We are constantly working on giving you the best possible product. If you have a suggestion for what we can do to become much better, please share your idea with us!


To submit a new idea/option, please let us know by requesting Inquiry -> Ask about product -> New idea/option via Contact Us. You can also attach some supported images for reference. We would love to hear from you and we want to know what you want to be able to buy at Artzware!

Coupons/ Discount (18)

Artzware Coupons Frequently Asked Questions

This article outlines how you can redeem a coupon you’ve received and begin your shopping journey at a discounted price. The article below includes answers to some of the frequently asked questions we receive about redeeming coupons.


  • How do I redeem my coupon?
  • Can I use more than one coupon at a time?
  • Can I use my coupon with any item?
  • Can a coupon be redeemed more than once?
  • Do I need to copy and paste some coupon codes?
  • Do coupons expire?
  • Can I give my coupon to someone else?
  • Do I need to have a Artzware account to use a coupon?
  • Why am I unable to apply the collected coupon when making a purchase?/ Why do I see “Discount code isn’t available to you right now” when I try to enter the coupon code?
  • What happens if I forget to apply the coupon?
  • Can I cancel the order to place a new one if I forgot to apply the coupon?
  • What happens if I want to cancel the order using a coupon?
  • Can I get a refund for the discount amount if I forgot to apply the coupon?
  • Why have I subscribed but haven’t received any coupon?
  • Who can I contact if I am having trouble using a coupon?

How do I redeem my coupon?

After you have selected the item(s) you'd like to purchase, please proceed to the checkout page, and enter the coupon code in the "discount code" box. Once you've entered the coupon code and clicked "apply" your total will reflect the applied discount.

Can I use more than one coupon at a time?

Only one coupon may be used per purchase.


Can I use my coupon with any item?

You can use your coupon with any item(s) that meets the offer's eligibility requirements. Eligibility requirements will vary depending on the offer. To see if an item is eligible for a coupon, please refer to the coupon criteria stated in the email.


Can a coupon be redeemed more than once?

Most Artzware coupons are limited to one-time use. If you cancel the order, the coupon cannot be reused.


Do I need to copy and paste some coupon codes?

You can copy or retype the coupon. if you retype it, beware of all letters and numbers. Some coupons can be automatically applied when you click the link in the emails.


Do coupons expire?

All our coupons have an expiration date, which is listed on the coupon.


Can I give my coupon to someone else?

Coupons can only be redeemed by you through your Artzware account and its associated email. Therefore, it cannot be resold or transferred in any way. Please use the same email as you received the coupon when checking out.


Do I need to have a Artzware account to use a coupon?

See coupon terms and conditions for eligibility requirements, including whether a registered account is required for redemption. Some promotion is only for subscribers, you can sign up for exclusive offers.


Why am I unable to apply the collected coupon when making a purchase?/ Why do I see “Discount code isn’t available to you right now” when I try to enter the coupon code?

If you see this notice, it means the coupon code you’ve received cannot be redeemed for that order.

Common issues with promo codes:

  • Items must meet all coupon criteria as stated in the coupon offer which includes, but are not limited to, minimum and/or max purchase requirements, collection/item restrictions. Please read the email to get more information about the eligible items for which you can apply the coupon.
  • You’ve already used the code. Our coupon codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The coupon has expired. All coupons have an expiration date, make sure you use them before the expiration date.
  • Coupons can only be redeemed by you through your Artzware account and its associated email. Please use the same email as you received the coupon when checking out.
  • Some promotion is only for subscribers, you can sign up before using the exclusive coupon.



What happens if I forget to apply the coupon?

When placing an order, you accept the price stated on the checkout page. Unfortunately, we cannot apply a discount code or reimburse you once you have completed your order.


Can I cancel the order to place a new one if I forgot to apply the coupon?

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

If the coupon is received after you place an order, it will become invalid after you cancel the previous one.


What happens if I want to cancel the order using a coupon?

If you want a refund, you will receive a refund for the entire portion of the purchase you paid for. However, the coupon cannot be returned.


Can I get a refund for the discount amount if I forgot to apply the coupon?

The coupon discount should be added BEFORE placing the order. Artzware refuses to refund any of the discount amounts if customers forgot to apply the code during checkout.


How can I find Artzware coupons?

Artzware coupons help you save big on your purchases. Collect from a variety of coupons by signing up via email and get an instant discount at the time of checkout. You can subscribe to our mailing list for further promotions.


Why have I subscribed but haven’t received any coupons?

The promo code is offered in the email for specific subscribers.

Artzware members will be joining Monthly Double-day Promotion (1.1, 2.2, 3.3, …,11.11, 12.12 Private Sale), so please keep your eyes peeled for tons of surprises in the forthcoming emails.


Who can I contact if I am having trouble using a coupon?

If you refer to all the FAQs and still have trouble using a coupon, feel free to submit a ticket. Please fill in all the required fields and attach a screenshot of your checkout page that shows the promo code and all items in your cart.

How do I use my discount code?

After you have selected the item(s) you'd like to purchase, please proceed to the checkout page, and enter the coupon code in the "discount code" box. Once you've entered the coupon code and clicked "apply" your total will reflect the applied discount

Common issues with promo codes:

  • Items must meet all coupon criteria as stated in the coupon offer which includes, but are not limited to, minimum and/or max purchase requirements, and collection/item restrictions. Please read the email to get more information about the eligible items for which you can apply the coupon.
  • You’ve already used the code. Our coupon codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The coupon has expired. All coupons have an expiration date, make sure you use them before the expiration date.
  • Coupons can only be redeemed by you through your Artzware account and its associated email. Please use the same email as you received the coupon when checking out.
  • Some promotion is only for subscribers, you can sign up before using the exclusive coupon.
Why am I unable to apply the collected coupon?

Why do I see “Discount code isn’t available to you right now” when I try to enter the coupon code?

If you see this notice, it means the coupon code you’ve received cannot be redeemed for that order.

Common issues with promo codes:

  • Items must meet all coupon criteria as stated in the coupon offer which includes, but are not limited to, minimum and/or max purchase requirements, collection/item restrictions. Please read the email to get more information about the eligible items for which you can apply the coupon.
  • You’ve already used the code. Our coupon codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The coupon has expired. All coupons have an expiration date, make sure you use them before the expiration date.
  • Coupons can only be redeemed by you through your Artzware account and its associated email. Please use the same email as you received the coupon when checking out.
  • Some promotion is only for subscribers, you can sign up before using the exclusive coupon.

If you check all of the above and and still have trouble using a coupon, feel free to submit a ticket. Please fill in all the required fields and attach a screenshot of your checkout page that shows the promo code and all items in your cart.

What happens if I forget to apply the coupon?


When placing an order, you accept the price stated on the checkout page. Unfortunately, we cannot apply a discount code or reimburse you once you have completed your order.

Can I cancel the order to place a new one if I forgot to apply the coupon?

Orders may be changed or canceled within 2 hours of purchase. After this period, production may have started and changes or cancellations can no longer be guaranteed.

If the coupon is received after you place an order, it will become invalid after you cancel the previous one.

Can I use multiple discount codes on a single order?

Only one coupon may be used per purchase.

Can I get a refund for the discount amount if I forgot to apply the coupon?

The coupon discount should be added BEFORE placing the order. Artzware refuses to refund any of the discount amounts if customers forgot to apply the code during checkout.

Artzware Coupon Terms & Conditions

Read the Artzware Coupon terms and conditions.

  • Coupons are valid for a limited time only. Artzware reserves the right to modify or cancel coupons at any time.
  • Coupons cannot be reactivated or reissued once they are expired.
  • The coupon offer will not be valid until it is applied to the qualifying items.
  • The promotion is limited to one coupon per customer.
  • Promotion may not be combinable.
  • If you return any of the items purchased with a coupon, the coupon discount cannot be reactivated.
  • The coupon discount should be added BEFORE placing the order. Artzware refuses to refund any of the discount amounts if customers forgot to apply the code during checkout
Who can I contact if I am having trouble using a coupon?

If you refer to all the FAQ sand still have trouble using a coupon, feel free to submit a ticket. Please fill in all the required fields and attach a screenshot of your checkout page that shows the promo code and all items in your cart.

Do I need to have a Artzware account to use a coupon?

See coupon terms and conditions for eligibility requirements, including whether a registered account is required for redemption. Some promotion is only for subscribers, you can sign up for exclusive offers.

Can I give my coupon to someone else?

Coupons can only be redeemed by you through your Artzware account and its associated email. Therefore, it cannot be resold or transferred in any way. Please use the same email as you received the coupon when checking out. You can also tell friends to subscribe Artzware for more promotions.

Can I use my coupon with any item?

You can use your coupon with any item(s) that meets the offer's eligibility requirements. Eligibility requirements will vary depending on the offer. To see if an item is eligible for a coupon, please refer to the coupon criteria stated in the email.

Do I need to copy and paste some coupon codes?

You can copy or retype the coupon. if you retype it, beware of all letters and numbers. Some coupons can be automatically applied when you click the link in the emails.

What happens if I want to cancel the order using a coupon?

If you want a refund, you will receive a refund for the entire portion of the purchase you paid for. However, the coupon cannot be returned.

Can a coupon be redeemed more than once?

You can use your coupon with any item(s) that meets the offer's eligibility requirements. Eligibility requirements will vary depending on the offer. To see if an item is eligible for a coupon, please refer to the coupon criteria stated in the email.

Do coupons expire?

All our coupons have an expiration date, which is listed on the coupon. The expired coupon cannot be extended or returned.

Why have I subscribed but haven’t received any coupon?

The promo code offered in the email for specific subscribers.

Artzware members will be joined Monthly Double-day Promotion (1.1, 2.2, 3.3, …,11.11, 12.12 Private Sale), so please keep your eyes peeled for tons of surprises in the forthcoming emails.

How can I find Artzware coupons?

Artzware coupons help you save big on your purchases. Collect from a variety of coupons by signing up via email and get an instant discount at the time of checkout. You can subscribe to our mailing list for further promotions.

Modify/Cancel order (3)

I would like to modify my order?

1. Visit our support form

Click the LINK to submit your request

2. Select “Modify Order”

In the “How we can help?” field, choose: Modify Order

3. Describe your request in detail

In the “Please describe in detail your request” field, please:

Provide clear details about what you want to change

Include your Order ID so we can assist you faster

Important Note:

Orders may be changed or canceled within 2 hours of purchase. After this period, production may have started and changes or cancellations can no longer be guaranteed.

I would like to cancel my order?

Orders may be changed or canceled within 2 hours of purchase. After this period, production may have started and changes or cancellations can no longer be guaranteed.

If you need to make changes, please contact us within 2 hours of purchase via our Contact Us page.

How can I change my billing address?

Unfortunately, we are unable to edit the billing address once an order has been placed. If you receive the confirmation email for your most recent order and the billing address is incorrect but the shipping address is correct, you will still be able to receive your order.

Shipping & Delivery (9)

How much does shipping cost?

Artzware offers free standard shipping on all orders. No minimum purchase is required.
Free shipping applies automatically to orders placed through our website and delivered to an eligible destination available during checkout.
Shipping availability may depend on the product type, package size, production facility, and delivery location. If a product cannot be delivered to the selected destination, this information will be displayed during checkout.

Can I use more than one coupon at a time?

Only one coupon may be used per purchase.


Can I use my coupon with any item?

You can use your coupon with any item(s) that meets the offer's eligibility requirements. Eligibility requirements will vary depending on the offer. To see if an item is eligible for a coupon, please refer to the coupon criteria stated in the email.


Can a coupon be redeemed more than once?

Most Artzware coupons are limited to one-time use. If you cancel the order, the coupon cannot be reimbursed.


Do I need to copy and paste some coupon codes?

You can copy or retype the coupon. if you retype it, beware of all letters and numbers. Some coupons can be automatically applied when you click the link in the emails.


Do coupons expire?

All our coupons have an expiration date, which is listed on the coupon.


Can I give my coupon to someone else?

Coupons can only be redeemed by you through your Artzware account and its associated email. Therefore, it cannot be resold or transferred in any way. Please use the same email as you received the coupon when checking out.


Do I need to have a Artzware account to use a coupon?

See coupon terms and conditions for eligibility requirements, including whether a registered account is required for redemption. Some promotion is only for subscribers, you can sign up for exclusive offers.


Why am I unable to apply the collected coupon when making a purchase?/ Why do I see “Discount code isn’t available to you right now” when I try to enter the coupon code?

If you see this notice, it means the coupon code you’ve received cannot be redeemed for that order.

Common issues with promo codes:

  • Items must meet all coupon criteria as stated in the coupon offer which includes, but are not limited to, minimum and/or max purchase requirements, collection/item restrictions. Please read the email to get more information about the eligible items for which you can apply the coupon.
  • You’ve already used the code. Our coupon codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The coupon has expired. All coupons have an expiration date, make sure you use them before the expiration date.
  • Coupons can only be redeemed by you through your Artzware account and its associated email. Please use the same email as you received the coupon when checking out.
  • Some promotion is only for subscribers, you can sign up before using the exclusive coupon.



What happens if I forget to apply the coupon?

When placing an order, you accept the price stated on the checkout page. Unfortunately, we cannot apply a discount code or reimburse you once you have completed your order.


Can I cancel the order to place a new one if I forgot to apply the coupon?

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

If the coupon is received after you place an order, it will become invalid after you cancel the previous one.


What happens if I want to cancel the order using a coupon?

If you want a refund, you will receive a refund for the entire portion of the purchase you paid for. However, the coupon cannot be returned.


Can I get a refund for the discount amount if I forgot to apply the coupon?

The coupon discount should be added BEFORE placing the order. Artzware refuses to refund any of the discount amounts if customers forgot to apply the code during checkout.


How can I find Artzware coupons?

Artzware coupons help you save big on your purchases. Collect from a variety of coupons by signing up via email and get an instant discount at the time of checkout. You can subscribe to our mailing list for further promotions.


Why have I subscribed but haven’t received any coupons?

The promo code is offered in the email for specific subscribers.

Artzware members will be joining Monthly Double-day Promotion (1.1, 2.2, 3.3, …,11.11, 12.12 Private Sale), so please keep your eyes peeled for tons of surprises in the forthcoming emails.


Who can I contact if I am having trouble using a coupon?

If you refer to all the FAQs and still have trouble using a coupon, feel free to submit a ticket. Please fill in all the required fields and attach a screenshot of your checkout page that shows the promo code and all items in your cart.

When will my order process and ship?

At Artzware we work around the clock to get your products delivered as soon as possible. To estimate when you can expect your order, please refer to the time in product page.

You will receive a shipment confirmation when your order has been dispatched from our warehouse. The email contains your tracking number and a link where you can follow the progress.

My tracking number doesn't work, what should I do?

Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow up to 5–7 business days for the shipping carrier to scan your package and display the first tracking update. A tracking number may be generated before the carrier physically scans the parcel.
Orders containing multiple products may be produced at different facilities and shipped in separate packages. These packages may arrive on different dates, and you may receive more than one tracking number.
Receiving only part of a multi-item order does not necessarily mean the remaining products are missing. Please review all tracking numbers included in your shipping confirmation emails.
If tracking has not updated after 7 business days, or if your order has passed its latest estimated delivery date, please contact our Customer Support team.

If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. Please contact our support team via Contact Us

The tracking information for my order hasn’t been updated in several days. Is there something wrong?

Our postal service can take some time to scan packages into their mail stream and update the tracking information. Please allow 10-12 days for the carrier to scan your package into their system. Most carriers aren't scanning packages and updating trackings frequently.

Here are some reasons behind tracking information may not be updated:

  • Holiday Rush
  • Delay on the part of the carrier
  • Weather Conditions
  • Package Not Scanned
  • Packages are not scanned at intermediary stops

If it hasn’t been updated for 15 - 20 days, please contact out support team Contact Us and one of our agents will assist you right away.

I've moved and tried using the forwarding service to my new address but I did not receive it?

Please keep in mind that if a forwarding service has been used, we have no control over the shipping progress

We will not be liable for any damage, defect, or loss that occurs.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.


We highly suggest personally contact the post office as well to check for updates regarding your initial request to them. Please contact the local post office with your tracking number to check.

What should I do if my package is lost in-transit? It’s been a while since the tracking was last updated.

We've been noticing that most carriers (USPS, DHL eCommerce, UPS, etc) aren't scanning packages as frequently as they normally do. Some packages will appear to be stuck in a single location for multiple days and then suddenly deliver on time to the customer, others don't show any movement in-transit until the order is delivery. This can understandably be a bit confusing and frustrating.

If the tracking information on your package is incorrect (for example showing a destination that is not en route to you), or it hasn't been updated in more than 20 days, it is possible that your package is lost. Please Contact Us with the detail of your order and one of our agents will assist you right away.

My order shows it is being returned to sender, what now?

If an item could not be delivered for any reason, the item would be sent back to the indicated return address.

The following are common reasons for items returned to sender:

  • The address does not exist or is incorrect
  • The addressee has moved without providing a forwarding address
  • The item is refused by the addressee
    Please recheck your shipping address in the confirmation email before reaching out to us:

If the shipping address is correct, please Contact Us and we’ll do our best to get this sorted for you.

If the shipping address is incorrect, we request a re-shipping fee to resend your order.

The tracking shows my order as being delivered, but I haven’t received it?

We’re sorry to hear that you haven’t received your order.

So we can look into this for you please make sure you've done the following.

  • Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards ,Exterior doors and any locations where the package could be placed
  • Check your mailbox again as some packages come separately from your regular mail.
  • Check with others in your house that may have accepted it.
  • If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping
  • In rare cases, package may show as 'delivered' but could take additional 24 hours.

If you still can’t find your parcel please Contact Us asap with your order information; including order number, email and shipping address and one of our agents will assist you right away.

Do you offer expedited shipping?

We regret that we are not able to offer expedited shipping. To estimate when you can expect your order, please refer to the time frame: https://tr4q2f-rz.myshopify.com/pages/track-order

Payments (3)

Why was I charged an international fee for my order?

It's possible you may be charged an international transaction fee by your bank as our payment gateway was registered outside the USA. This charge comes directly from your bank and is outside of our control.

Why is my card getting declined?

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

Insufficient funds

Check the funds available in your bank account.

Card is expired

Check the expiry date shown on your credit or debit card.

Withdrawal limit exceeded

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

Card is blocked

Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

A technical error occurred

Please retry the process at a later time.

Bank declined the transaction

Please contact your bank for more information.

Why am I being double-charged?

If you detect two charges on your bank account for the same amount, please verify if you have received two confirmation orders in your inbox.

In case you only wanted to purchase one, please contact us providing the order ID you want to cancel and we will proceed with the reimbursement.

If no duplicate order placed, please do not worry, we only deduct once and the other payment will not proceed. The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. If this is the case, the authorization appears on your bank statement in addition to the real charge. The authorization should disappear from your bank statement within a month. we suggest that you wait for the release of the funds or contact your bank to check.

Order Issue(s) (5)

I’ve received someone else’s order by mistake.

We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team by clicking HERE with your order ID and pictures of the following:

  • Incorrect item
  • The received package's cover including the detailed shipping label
  • Packaging (please keep the packaging until our support team resolves the issue)
  • Shipping label showing the tracking number

Once you’ve sent this information to our support team, we will send you a replacement or refund your order.

My order arrived damaged/broken/defective.

We're sorry you received a parcel with damaged/broken/defective items!We pride ourselves on using good-quality packing materials to keep things protected, but we can’t always control what happens in transit. Let us know by contacting our support team via Contact Us with photos of your order and the received package's cover including the detailed shipping label, we’ll do our best to get this sorted for you.

I am missing items from my order.
  • Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.
  • If your missing item was shipped from a different fulfillment location, it may still be in-transit to you.
  • If you are not able to locate an additional shipment and you are still missing items, please get in touch with our support team by clicking HERE with photos of the items you received and the received package's cover including the detailed shipping label.
I received the items that are not as described.

If the item you received arrived doesn't match the description, you should follow the steps below:

  • Compare the items you received to the description on the product detail page. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
  • If your items are still significantly different compared to the photos or description, please contact our support team by clicking HERE with photos of the items you received and the received package's cover including the detailed shipping label to best assist you.
Why was my order shipped separately?

We will do partial shipping for your order in the following conditions:

  • Items are in different warehouses.
  • Different item preparing time.
  • Weight limit of custom or courier.

All items are custom printed and shipped from our print locations around the world. In case products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately. Items that are shipped separately will not be charged for additional shipping. You'll receive a shipping notification for each shipment in your order.

Product Care Guide (3)

How to wash my t-shirts?

In order to get the best wash results, we recommend turning your t-shirts inside out when washing and drying. By turning your t-shirts inside out, the printed ink rubs against less material when tumbling in the washer or dryer. This simple step can really elongate the life of printed t-shirts. Use low temperature or cold wash settings. It would also be a good idea to separate darks and colored shirts from whites–just in case! Use Gentle Wash soap. Wash on the most Gentle setting also washing the least amount of time. DO NOT ADD BLEACH !!

For best Drying results we recommend to air dry. Do not dry in direct sunlight to prevent fading. Drying your t-shirts with NO heat will provide the most longevity to your garment. When Ironing Your T-Shirts make sure it is reversed inside out.

How to clean my stainless steel tumbler?

Wash all parts with warm, soapy water. Rinse all parts and allow time to dry before first use.

Residual should not be left for longer than 24 hours. Rinse thoroughly all parts with warm, soapy water then allow it to be dry completely for the next use

DO NOT use scratchy cleaners, scrubbers (such as steel wool scrubber) since they may peel of printed design.

DO NOT use bleach or cleaners contain chlorine.

Hand washing is recommended. The lid is top-rack dishwasher safe however, hand wash is also recommended for the lid.

Before first use, and as soon as possible after each use, wash all parts with warm, soapy water. Rinse all parts thoroughly and allow time to dry.

If residual is trapped between components, such as lid parts, body parts (flexible rubber band and/or stopper), hand washing is recommended to ensure all parts are cleaned thoroughly.

For maximum thermal capability, preheat or pre-chill prior to use by filling hot/cold tap water, close the lid and let it stand for 5 minutes before emptying water. NEVER use microwave, conventional oven or other heat source for this purpose.

How to keep my t-shirts from pilling?

Pilling is most commonly caused when two fabrics rub against each other. To prevent unsightly pilling on the outside of t-shirts, turn them inside out before throwing them into the washing machine, and before handwashing.


Wash on Delicate Cycle Or better yet, hand wash (if you don't mind the extra labor). The less movement your t-shirts makes during washing, the better.


A 100% cotton t-shirt does not like heat and can even shrink if it’s washed too hot. Darker colored t-shirts can be usually washed completely cold but we recommend washing white t-shirts at around 30 degrees (or it can be washed at 40 degrees if needed).


Avoid the clothes dryer, opt for hanging instead. This minimizes agitation and will keep your t-shirts pill-free.


During the warmer months, hang your t-shirts on an outdoor line for the fastest drying time.


In winter, you can hang your t-shirts to dry inside, but keep a window slightly open and the room well ventilated to avoid moisture buildup in the air.